Free Diagnostic on All Devices · Same-Day Repairs · 180-Day Warranty · Price-Match Guarantee
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Riverlink Shopping Centre, North Ipswich · since 2014

Phone & iPad Repair at Riverlink, Ipswich

Cracked screen, a battery that won't last the day, or a phone that won't charge? Bring it to our kiosk inside Riverlink Shopping Centre. We check it for free, tell you the price before we start, and fix most phones in 30 to 60 minutes while you do your shopping.

Get directions Call 0420 896 369
We repair: iPhone Samsung Galaxy Oppo Google Pixel iPad Samsung Tablet
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Open 7 days · late night Thursday

Kiosk K18, Riverlink Shopping CentreCnr Downs Street & The Terrace, North Ipswich QLD 4305

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Why Mr. Phone Riverlink

Fixed While You Shop, With the Price Up Front

12

Years at Riverlink

We've been fixing phones inside Riverlink Shopping Centre since 2014, for shoppers from right across Ipswich.

$0

Diagnostic

We look at your phone and tell you what's wrong and what it costs before any work starts. If it can't be fixed, you don't pay for the check.

30–60

Minutes, Most Repairs

Screens, batteries and charging ports are usually done while you wait. Parts we have to order take longer, and we tell you when.

180

Day Warranty

Every repair is covered for 180 days on parts and labour, and batteries for 90 days. If something isn't right, bring it back.

Repairs

Phone, Tablet & iPad Repairs in Ipswich

The repairs we do every day at Riverlink, for iPhone, Samsung Galaxy, Oppo, Google Pixel, iPad and Samsung tablets. Every one starts with a free check and a quote.

Screen Replacement

Cracked glass, black spots, lines or a touch screen that ignores you. LCD and OLED screens for phones and tablets.

180-Day Warranty

Battery Replacement

For phones that die by lunchtime, shut down at 30% or feel warm. We check the battery's health before and after.

90-Day Warranty

Back Glass Repair

Shattered rear glass on iPhone 8 and newer and the Samsung Galaxy S series, replaced so the phone is safe to hold again.

180-Day Warranty

Charging Port Repair

Cable falls out, only charges at an angle, or not at all. Lightning, USB-C and Micro-USB ports cleaned, repaired or replaced.

180-Day Warranty

Camera Repair

Blurry photos, a cracked lens or a camera that won't focus. Front and rear camera modules replaced.

180-Day Warranty

Housing & Frame Repair

Bent, dented or cracked frames and housings straightened or replaced, with the phone put back together and checked.

180-Day Warranty

iPad & Tablet Repair

iPad and Samsung tablet screens, batteries and charging ports, for school, work and the kids' tablet at home.

180-Day Warranty

Data Transfer

Contacts, photos, messages and apps moved to your new phone, including from iPhone to Android and back.

Done While You Wait

Not on the list? Ask us anyway.

We can often order parts for other models and brands. Send us your model and the problem, and we'll tell you if we can help.

Ask a question

How It Works

From Cracked to Fixed in Four Steps

No surprises: you know the price before we pick up a screwdriver.

  1. 01

    Walk In, or Text First

    Come to our kiosk inside Riverlink. If you'd like, text your phone's model first and we'll check the part is in stock. Back up your phone before you come.

  2. 02

    Free Check and a Quote

    We find out what's wrong and give you a clear price. Nothing is done until you say yes.

  3. 03

    Repair While You Shop

    Most repairs take 30 to 60 minutes, time enough for the groceries or a coffee. We'll let you know when it's ready.

  4. 04

    Test, Collect, Covered

    We test the phone with you before you go. The repair is covered for 180 days (batteries 90).

Accessories

Cases, Screen Protectors & Chargers at Riverlink

Protection for the phone you just had fixed, or the new one you just bought. Screen protectors are fitted on the spot.

Screen Protectors

Tempered glass and privacy glass, fitted for you

Cases

Slim, clear and tough cases for current models

Chargers & Cables

Lightning, USB-C and wall chargers

Earbuds & Audio

Wireless earbuds and adapters

Power Banks

A charge for long days out

Car Mounts

Vent and magnetic holders

In store only. Nothing is sold online. More about our accessories

Reviews

What Riverlink Customers Say

4.7
★★★★½

377+ reviews on our Google Maps listing. Read what customers say there, or leave your own after your repair.

Read all 377+ reviews on Google Leave a review

FAQ

Phone Repair Questions, Answered

What people ask us most at the Riverlink kiosk.

Something else? Call or text 0420 896 369

Do I need to book a repair?

No. Walk in to our kiosk at Riverlink Shopping Centre any day we're open. If you want to be sure we have the part for your model, call or text 0420 896 369 first and we'll check.

How long does a phone screen repair take?

Most screen replacements, battery replacements and charging port repairs take 30 to 60 minutes while you wait. If a part has to be ordered in, we'll tell you how long it will take before you leave the phone with us.

How much will my repair cost?

It depends on the phone and the part, so we check it first, for free, and give you an exact price before any work starts. Nothing is done until you agree. Ask us about our price-match guarantee.

What warranty do I get?

Repairs are covered for 180 days on parts and labour, and battery replacements for 90 days. The warranty covers faults in our parts and our work. It doesn't cover new damage after the repair, such as a drop, a crack or liquid.

Will a third-party repair void my manufacturer's warranty?

It can. Manufacturers such as Apple and Samsung don't cover damage caused by repairs done outside their authorised service networks, and they may refuse warranty service on a phone that has been opened or repaired by a third party, including us. If your phone is still under the manufacturer's warranty and the fault is one they cover, we recommend taking it to them first. If it's out of warranty, or the damage isn't covered (accidental damage such as a cracked screen usually isn't), we can repair it while you wait. Your rights under the Australian Consumer Law are not affected.

What parts do you use?

Premium aftermarket parts that meet or exceed the original specifications. Phone makers don't sell parts to independent repairers in Australia, so, like most independent shops, we buy high-grade equivalents from suppliers we trust, and test them before and after fitting.

Should I back up my phone first?

Yes, please. Data loss during a repair is rare, but it can happen, especially with screen and board work. Back up to iCloud, Google, Samsung Cloud or a computer before you come in. We don't look at what's on your phone unless you've asked us to move your data.

My screen protector is lifting at the edges. What can I do?

Bring the phone and your receipt back to the kiosk and we'll take a look. Faulty accessories are replaced. A case that presses on the edges of the glass is a common cause, so bring the case too.

My new battery doesn't seem to last. Is that covered?

Battery replacements have a 90-day warranty. We check the battery's health before and after we fit it, so bring the phone back and we'll test it again. Heavy use, a weak signal or an app running in the background can also drain a good battery, and we'll tell you if that's what we find.

Will my phone still be water resistant after a repair?

Any repair, by us, the manufacturer or anyone else, can reduce a phone's water resistance. After a repair, treat your phone as not water resistant and keep it away from pools and showers.

Which phones and tablets do you repair?

iPhone, Samsung Galaxy S and A series, Oppo, Google Pixel, iPad and Samsung tablets. For other brands and models, send us the model and we'll tell you if we can get the part.

What if my phone can't be fixed?

If a repair isn't possible, or wouldn't be worth the money, we'll tell you straight away and you won't pay for the check. We'll also tell you what your options are.

Can you move everything to my new phone?

Yes. We move contacts, photos, messages, apps and settings from phone to phone and tablet to tablet, including from iPhone to Android and from Android to iPhone, usually while you wait.

Where are you, and where do I park?

Our kiosk is inside Riverlink Shopping Centre, on the corner of Downs Street and The Terrace in North Ipswich. Riverlink has over 2,500 free car parks, most of them undercover, and its own bus interchange at the northern entry. From Ipswich Central it's a short walk across the river on the pedestrian bridge.

Visit Us

Find Our Kiosk at Riverlink, North Ipswich

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Store Information

Address
Kiosk K18, Riverlink Shopping Centre
Cnr Downs Street & The Terrace, North Ipswich QLD 4305
Phone
0420 896 369 (Mobile) · call or text
Trading Hours
Monday9:00 AM – 5:30 PM
Tuesday9:00 AM – 5:30 PM
Wednesday9:00 AM – 5:30 PM
Thursday9:00 AM – 8:00 PM
Friday9:00 AM – 5:30 PM
Saturday9:00 AM – 5:00 PM
Sunday10:00 AM – 4:00 PM
Public HolidaysHours may vary
Parking
Over 2,500 free car parks at Riverlink, most of them undercover.
Getting Here
Riverlink's own bus interchange is at the northern entry (the Target end), served by Westside buses. From Ipswich Central, walk across the river on the pedestrian bridge.
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Service Area

Phone Repairs for Ipswich and Nearby Suburbs

Riverlink sits in the middle of Ipswich, so most of the city is a short drive away. Pick your suburb for directions and the repairs we do.

North Ipswich Ipswich Brassall Leichhardt Tivoli Karalee Booval Bundamba Eastern Heights Silkstone Raceview Flinders View Yamanto Redbank Plains Goodna Ripley One Mile Wulkuraka Chuwar Basin Pocket Newtown Woodend West Ipswich Coalfalls Sadliers Crossing East Ipswich Dinmore Riverview Collingwood Park Springfield Augustine Heights Bellbird Park Camira Walloon Rosewood Karrabin Blackstone Churchill Deebing Heights Willowbank

Mr. Phone Riverlink is a phone and tablet repair kiosk inside Riverlink Shopping Centre in North Ipswich, across the Bremer River from Ipswich Central. We repair iPhone, Samsung, Oppo, Google Pixel and iPad screens, batteries, back glass, charging ports and cameras, and move data between phones.

People come to us from Brassall, Tivoli and Karalee on our side of the river, and from Booval, Bundamba, Raceview, Yamanto, Redbank Plains, Goodna and Ripley across it. With free parking, a bus interchange at the door and the centre's shops around us, it's easy to drop a phone off and collect it after your shopping.

Walk in any day: we're open 7 days, with late-night trading on Thursday. Repairs are covered by our 180-day warranty (90 days for batteries). We've been fixing phones at Riverlink for 12 years, since 2014. Our sister store, Mr. Phone Taigum, looks after North Brisbane.

Contact Us

Ask Us About a Repair

Call or text us your phone's model and what's wrong. We'll tell you if we can fix it, whether the part is in stock, and what it costs.

Call

0420 896 369

Text

0420 896 369

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Riverlink kiosk

Terms & Conditions

Last updated: October 2026

1. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel the service contract and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits conferred by these terms are in addition to all other rights and remedies available to consumers under the Competition and Consumer Act 2010 (Cth) and any other applicable laws.

2. Scope of Services

Mr. Phone Riverlink ("we", "us", "our") provides mobile phone, tablet, and device repair services, data transfer services, and sale of accessories from our kiosk at Kiosk K18, Riverlink Shopping Centre, Cnr Downs Street & The Terrace, North Ipswich QLD 4305. By engaging our services, you ("the customer") agree to these Terms & Conditions.

3. Repair Warranty

180-Day Warranty: Screen replacements, back glass repairs, housing repairs, charging port repairs, camera module repairs, and tablet/iPad repairs are covered by a 180-day warranty on parts and labour from the date of repair. If a warranted repair fails under normal use within this period, we will re-repair or replace the faulty part at no additional cost.

90-Day Warranty (Batteries): Battery replacements are covered by a 90-day warranty on the replacement battery. Batteries are consumable items and natural degradation over time is not covered.

Warranty Exclusions: Our repair warranty does not cover: (a) damage caused by accident, misuse, abuse, liquid contact, or unauthorised modification after our repair; (b) cosmetic damage including scratches, dents, and broken plastics that do not affect functionality; (c) damage caused by operating the device outside the manufacturer's intended conditions; (d) devices with broken or removed serial numbers; (e) issues unrelated to the original repair performed by us; (f) software-related issues, including operating system updates; (g) normal wear and tear.

To make a warranty claim, present your device along with your original repair receipt at our store. We will inspect the device and determine if the issue falls within warranty coverage. Warranty repairs are typically completed with the same turnaround time as the original repair.

4. Repair Process & Authorisation

Upon receiving your device, we will conduct a diagnostic assessment and provide a quote for the recommended repair. Repair work will only commence once you have authorised the quoted repair and price. If during the repair process we discover additional issues not covered in the original quote, we will contact you for authorisation before proceeding with any additional work.

We reserve the right to decline any repair that we determine cannot be completed safely or effectively.

5. Parts & Components

We use high-quality replacement parts that are equivalent to or exceed the specifications of the original manufacturer's components. Unless specifically stated otherwise, parts used are not sourced directly from the original manufacturer (OEM) but are premium aftermarket equivalents. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

6. Data Loss & Backup

Important: The repair of electronic devices may result in the loss of data stored on your device. It is the customer's sole responsibility to ensure that a complete backup of all data (including but not limited to contacts, photos, messages, applications, and settings) is performed prior to submitting the device for repair. Mr. Phone Riverlink is not responsible for any data loss that occurs as a direct or indirect result of the repair process.

We recommend backing up your device via iCloud, Google Drive, Samsung Cloud, or a local computer backup before your appointment.

7. Pricing & Payment

All prices are quoted in Australian Dollars (AUD) and are inclusive of GST. The price quoted at the time of repair authorisation is the price you will pay, unless additional work is authorised by you. Payment is required upon completion of the repair, prior to the return of your device. We accept cash, EFTPOS, Visa, MasterCard, and American Express.

8. Turnaround & Collection

Most common repairs (screen replacement, battery replacement) are completed within 30–60 minutes. More complex repairs or repairs requiring ordered parts may take longer — we will advise you of the expected turnaround at the time of booking or drop-off.

Uncollected Devices: Devices left at our store for more than 30 days after notification that the repair is complete, without contact from the customer, will be deemed abandoned. We will make reasonable attempts to contact you. After 90 days, abandoned devices may be disposed of or recycled in accordance with applicable laws, and no liability will be accepted for the device or its contents.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to our repair services is limited to the amount you paid for the specific repair giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of use, loss of revenue, or loss of business opportunity.

This clause does not exclude or limit any rights you have under the Australian Consumer Law or other applicable consumer protection legislation.

10. Device Condition & Pre-existing Damage

Prior to repair, we will note the general condition of your device. We are not responsible for any pre-existing faults, damage, or conditions that are unrelated to the repair we are performing. If pre-existing damage is discovered during the repair that may affect the outcome, we will advise you before proceeding.

Repair of your device may impact the water resistance rating of your device. Post-repair, the device may not retain the same level of water resistance as when originally manufactured.

11. Manufacturer's Warranty

A repair by a third-party provider such as Mr. Phone Riverlink may void your manufacturer's warranty: manufacturers don't cover damage caused by repairs done outside their authorised service networks, and they may refuse warranty service on a device that has been opened or repaired by a third party. If your device is still under the manufacturer's warranty, we recommend checking with the manufacturer before proceeding. This does not affect your rights under the Australian Consumer Law.

12. Special Orders

Special orders for parts or non-standard repairs are subject to availability and may require a deposit. Deposits for special orders are non-refundable if the customer changes their mind after the part has been ordered. If we are unable to source the requested part, any deposit paid will be refunded in full.

13. Accessories & Product Sales

Accessories and products sold by Mr. Phone Riverlink carry the manufacturer's warranty as specified on the product packaging. Where no manufacturer's warranty is stated, a reasonable warranty period applies in accordance with the Australian Consumer Law. Unfortunately, we are unable to accept change-of-mind returns or exchanges on accessories and products. However, we are happy to accept returns on faulty accessories — simply bring the item back to our store with your receipt and we will arrange a replacement or resolution for you. Your rights under the Australian Consumer Law are not affected.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any dispute arising from these terms shall be subject to the jurisdiction of the courts of Queensland.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

Mr. Phone Riverlink
Kiosk K18, Riverlink Shopping Centre, Cnr Downs Street & The Terrace, North Ipswich QLD 4305
Phone: 0420 896 369

Privacy Policy

Last updated: October 2026

1. Overview

Mr. Phone Riverlink ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

2. Information We Collect

We may collect the following personal information when you engage our services, request a booking, or contact us: your name, phone number, email address, device type and model, description of the device issue, and repair history with us. We do not collect or access the content stored on your device (such as photos, messages, or files) unless explicitly required for a data transfer service you have requested.

3. How We Use Your Information

We use your personal information to: answer your booking request, process and manage your repair, contact you regarding your repair status, provide warranty service, send appointment confirmations and reminders via SMS or email, respond to your enquiries, improve our services, and comply with legal obligations.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. Booking requests sent through this website are kept on our own website server, where only our staff can read them, to arrange your repair. No outside form or email service receives them. We may share your information with: parts suppliers (only where necessary to process a warranty claim), payment processors to complete transactions, and government bodies or law enforcement where required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Physical records are stored securely at our premises. Digital records are stored in password-protected systems with restricted access.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including for warranty administration (up to 180 days after repair, or longer if required by law). Repair records may be retained for up to 7 years for accounting and legal purposes. You may request deletion of your personal information at any time, subject to our legal retention obligations.

7. Your Rights

Under the Australian Privacy Act, you have the right to: access the personal information we hold about you, request correction of any inaccurate information, request deletion of your information (subject to legal requirements), and lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can configure your browser to refuse cookies, although this may affect your ability to use certain features of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website with the updated date shown above.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Mr. Phone Riverlink
Kiosk K18, Riverlink Shopping Centre, Cnr Downs Street & The Terrace, North Ipswich QLD 4305
Phone: 0420 896 369

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.